How to Schedule a Support Session and Raise a Support Ticket in MYT?

This video provides a step-by-step guide to scheduling a support session with the support team and raising a support ticket using two different methods.

1. Scheduling a Support Session

Users can book a live session with the support team:

• Click the “?” (question icon) in the top bar

• Select “Support Schedule”

• View available time slots

• Choose a convenient slot

• Fill in the required details

• Click Book

Result: A 15-minute Zoom support session is scheduled

2. Raising a Support Ticket

Method 1 (Top bar)

• Click the “?” (question icon)

• Enter issue description

• Click Confirm

  
  

Method 2 (Bottom-left shortcut)

• Click the support/report icon (bottom-left)

• Submit your issue